Fees & Payment:
You will be provided with an invoice at the end of each month with details of the therapists account for BACS transfer. We also accept cheques made out in the name of your individual therapist.
Please enquire about individual therapist fees for assessment and therapy sessions.
Cancellations/Absences:
Dr Crocker and Dr Le Main reserves the right to charge for each consultation postponed or cancelled by the client, in advance of any additional consultation agreed with the client, as follows:
- Less than 24 hrs notice or non-attendance to prescheduled initial or follow up consultation (once confirmed) = full fee..
Dr Crocker & Dr Le Main reserve the right to cancel or reschedule consultations, without penalty or liability, for reasons outside their control. Should this situation arise, your therapist will try to notify you as quickly as reasonably possible and will offer alternative consultation appointments. You will not be charged for appointments cancelled by your therapist.
Dr Crocker and Dr Le Main will take annual leave breaks and will inform their clients with advanced notice of such.
Insurance Provider Funding/Self Funding:
We offer, subject to you gaining pre-authorisation sessions covered by the following insurance providers:
- AXA-PPP
- AVIVA
- Bupa (Dr Crocker only)
Please note that if you have;
Private medical insurance, the contract remains between you and your individual therapist. It is your responsibility as the patient, to ensure that each procedure and item of service is covered by your policy. The client will be responsible for any shortfall from the insurer.
If you do not have private medical insurance, the contract is between your individual therapist and you (the client).
If you are covering sessions with private medical insurance, you (the client) will be required to submit the invoice direct to the insurer. It remains your responsibility (as the client) to ensure their insurance company arranges payment to the individual therapist.
Full payment is expected within 28 days of the date of invoice. Failure to pay the invoice in full, or responding to the coursing reminders will result in the matter being referred to a debt collection agency and will incur additional charges payable with the outstanding invoice(s).
